Friday

Review Day: Why I'll Never Do Business With Cricket Again

It's not often that you hear me say that I would not only never do business with a company.

I could go backwards to the issue where the service just quit working.  Our bill was paid.  We'd never been late.  I knew it wasn't that.  After nearly 7 calls & 3 hours, I gave up.  It was my BIL & SIL who fixed the problem for me the next day.  No thanks to Cricket.

Then, came the repeated issues with slow service (download speeds of a whopping 11 kbps to a whopping 46 kbps which is lower than the 56 kbps that can be expected with dial-up).  I am well aware that the slow speeds probably have to do with our internet usage.  (The more you use them, the slower they make you.)  That's why I wouldn't NOT recommend Cricket based on this.

My lack of a recommendation for them comes because of their horrid customer-service...if you can even get through to someone in the first place.

We just had a new cable modem installed.  As soon as that service was active, I began my journey to cancel Cricket.  After 4 phone calls, I finally talked to "Bob".  Right. You do know that NONE OF US believes your name is ACTUALLY Bob, right?  I am ALWAYS polite to people on the phone; regardless of how rude they may be to me.  However, I will NOT apologize because I can't understand YOU!  Not when I am paying to do business with a company in AMERICA!  At least a half a dozen times, these words came out of my mouth, "I can't understand what you're saying".  No apology.  I shouldn't have to apologize.  YOU should get someone whom I can understand.

Habib....I mean Bob was fantastic at trying to get me to stay.  After repeated attempts to get him to realize that NO means NO, I asked for his supervisor.  It is at this point that I was remarkably transferred to the CEO of Cricket Wireless.  I must say, I was impressed beyond words that "Mike" (who was also barely understandable) took the time to personally answer customer calls.  Imagine my shock and disappointment to find (on a now-quick search of the internet) that the CEO is actually named Doug Hutcheson.  Mike assured me my service would be canceled and I'd receive no further bills, but couldn't send me any confirmation of a cancellation.  As it was explained to me by this CEO imposter, Cricket Wireless doesn't offer e-mail services so they can't e-mail me anything.  Right. After obtaining assurance that Mike did, indeed, believe himself to be the CEO of Cricket Wireless and, therefore, couldn't transfer me, I thanked him for his customer no-service & ended the call.

Another quick search...gotta love QUICK internet...revealed that the headquarters & escalation team (i.e.-American customer service) were in San Diego.  It's amazing what you can get done when you talk to someone in America.

My service is canceled.  And the Cricket representatives in America know how to use e-mail.

Oh.  And "Mike" isn't the CEO.  I hope he gets help for that problem soon.



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